Policies
Terms & Conditions

CLASS AND WORKSHOPS TERMS & CONDITIONS

- Cancellations of Class and Workshops

Our class sizes are small and we rely on your commitment to green-light the class. A 50% nonrefundable deposit is included in your registration fee. If you withdraw from the class 3 days or more prior to the first session a 50% refund will be issued. No refunds can be given for withdrawals made within 3 days (72 hours) of the first session.

Please understand that even when a class has a waiting list it's difficult to fill spots at the last minute because people have made other plans. If you cannot attend you may transfer your spot to another class/workshop of the same value, to a friend or find another student to take your place. Please contact us within 2 days (48 hours) prior to the class/workshop/event to inform us of the transfer.

If a class does not meet the minimum enrollment to run you will be notified as soon as possible and you will be refunded. For those making travel plans to Windsor Locks, please check in with us via email to make sure the class has met the minimum before booking flights/hotel.

Please plan to attend all sessions of a workshop or class. Partial refunds for missed class time cannot be given. If you miss one class in a series you may email the instructor to ask for a summary of what was covered.

Weather

In cases of severe inclement weather class will be canceled and a make-up date will be scheduled. Winter classes will typically go on as scheduled despite the presence of snow.

- Late Arrival

Demonstrations are usually first on the agenda, so late arrivals may mean missing important material. Please plan to show up a few minutes early to set up and get comfortable before we start class.

- Comfort

Depending on the class, we use chairs and upright easels or tables. Students are welcome to sit or stand as they prefer, or to bring their favorite chair/stool. If you require any specific accommodations please let us know in advance so we can set up the studio for your best comfort.

**********************************************************************************************************

DECORATOR TERMS & CONDITIONS

- Payment and Deposits

The Parties will agree on an amount of the service. Client shall make a deposit of 50% (retainer fee) of the Contract service amount that is non-refundable. The remaining balance shall be paid within 2 weeks before the client’s event.

Client shall make a security deposit for the purpose of securing the return of the equipment in good and working order. Such deposit shall be returned to Client after the event and in securing the equipment and materials of Decorator. If any loss or damage are incurred by the Decorator on the event and such exceeds the security deposit, the excess shall be billed to the Client.

- Service Agreement

Decorator assures that all materials and decor items are in excellent condition and shall be decorated by the Decorator's professional staff.

Client agrees in ensuring that the arranged venue shall be available to Decorator free from any items that may inhibit delivery and setup of decorations.

Client shall ensure the availability of the venue at least two (2) hours before the event for venue decoration.

Decorator shall not be held responsible for if any of the expectations of the Client is not met due to prohibitions or obstacles on the venue that prevents Decorator from implementing such design.

Client agrees to assume the responsibility for any loss or damage rented by Client that may be caused by patrons, members, or guests.

Client shall be responsible for providing an alternate location if in case Client desires to have an outdoor event. In the instance that the conditions are not met by the parties, Client agrees to release Decorator from all liability.

- Plan Modifications

Removing decor will NOT change the agreed installation fee but clients are welcome to add additional design/styling/decor as a separate order for their event, however, it is at the sole discretion of the Creative Director, whether or not that order is accepted or declined. If the new order is accepted, it will be subject to the same Terms & Conditions listed on the invoice and the webpage policy and procedures

Clients may NOT ask for a price reduction or modification after the items and materials for decoration have been purchased, and/or booked from a third party.

- Security and Safety

Decorator reserves the right to suspend its services anytime when it firmly believes that there is risk or threat to the safety and security of its staff.

PLEASE READ the contract before making payment. By paying invoice the client has agreed to all the terms listed below. These terms serve as your contract to all our terms, conditions, and policies listed on your invoice and our webpage.

CONTRACT TERMS AND CONDITIONS

A retainer fee of 50% of the total billed, will be required in order to reserve any date(s). This fee is NON-REFUNDABLE after the Cancellation timeline below.

Cancellation Policy:

- If you cancel up to 24 hours after making your initial deposit/retainer fee you will receive a 100% refund of your security deposit fee.

- If you cancel up to 48 hours after making your initial deposit/retainer fee, you will receive a 50% refund of your deposit fee.

- If you cancel after 48 hours your retainer fee is forfeited.

Refunds:

No refunds are given for any payments made towards the remaining balance of the installation order regardless of the situation.

Once the full deposit is paid client has 7 days before their event to cancel to receive credit/voucher. The credit/voucher may be utilized for the use of D'n'A products and services at a later agreed date but funds paid (remaining 50%) are not refundable. After 7 days, the client will forfeit the payment made and will not receive a credit.

We understand situations arise that will either require the Client to cancel or reschedule their event and although we are empathetic to those situations, we are unable to refund any payments made. When we accept an order, we begin working immediately on selecting the best design and decor needed to accomplish our goal, a perfect installation for your event. The retainer fee of 50%, retains D'n'A for your installation, and the remaining balance is used to order any materials, and supplies, as well as cover any labor, traveling expenses, etc.

Rescheduling:

As long as written notification is received 7 days prior to the event date by D'n'A and the new event date is available, we would be happy to reschedule to a new date. Due to the short notice of cancellation, D'n'A may not be available for rescheduling but will offer a voucher for the remaining 50% due paid invoice valid until 1 year for the use of our services and rentals. The retainer fee is NON-REFUNDABLE.

Failure to inform D'n'A by the required time for the cancellation/rescheduling of an installation may result in any/all of the following:

• The forfeit of any payments already made

• The release of the event date and time

• Termination of the contract

• Cancellation fees

**********************************************************************************************************

D'n'A STUDIO AS A VENUE TERMS & CONDITIONS

- D'n'A Studio

Rules and regulations of our studio are the responsibility of the Client. The Client shall provide a copy of all pertinent rules to us before securing our services.

- Booking: An event in the studio is ONLY considered "booked" after a booking fee is made by the due date indicated on the service invoice. If the Client allows quotes/invoices to expire, it is understood that the event date and time will be made available to other clients, and any discount or special promotion applied will be removed and invalid.

- Payments Accepted

Payments can be made online with a credit card* (MasterCard, Visa, Discover, or AmEx) or by mail with a check (drawn on company account only).

- Cancellation of D'n'A Studio Booking

In the event of cancellation of the event, all payments made to date are nonrefundable and all outstanding payments will be due immediately, the amount being time sensitive. See the chart below for the amount forfeited.

More than 60 days prior to the rental date: 50 % of the Security Deposit and 100% Rental Fee are refundable.

Up to 45 days prior to the event: 25% of the Security Deposit and 50% of the Rental Fee is refundable

30 days or less prior to the event: No refund of both Security Deposit and Rental Fee

- Inclement Weather cancellation:

D'n'A acts accordingly if the governor closes state agencies, releases state employees from work, or restricts road travel due to weather conditions. Due to these mandates, D'n'A reserves the right to cancel your event and issues a 100% refund of the rental fee or transfer your event to an agreed-upon available date. Unless otherwise stated above, D'n'A remains open for all booked events. Security Deposit/Reservation fee is NON-REFUNDABLE.

The renter can cancel due to weather but they will forfeit all deposits and fees paid or receive an event transferable voucher valid for 1 year from the original rental date. Events can be rescheduled to any available date.

*************************************************************************************

IN STUDIO BOUNCE HOUSE RENTAL AGREEMENT AND CONTRACT

RENTAL AGREEMENT

By paying this invoice, the client has read the D'n'A Art and Event Studio LLC bounce house rental agreement terms and conditions and agree to all the listed conditions.

This rental equipment has been received in good condition and will be returned in the same condition (ordinary wear and accepted).

• Lessee understands and acknowledges that play on an amusement device entails both known and unknown risks including, but not limited to, physical injury from falling, slipping, crashing, or colliding, emotional injury, paralysis, distress, damage, r death to any participant.

• Lessee agrees to indemnify and hold D'n'A Art and Event Studio LLC and its employees, volunteers, d s staff harmless from any and all claims, actions, suits, proceedings, costs, expenses, fees, damages liabilities, including, but not limited to, reasonable attorney’s fees and costs, arising by reason of injury, damage, or death to persons or property, in connection with or resulting from the use of the leased/rented equipment (bounce house). This includes, but is not limited to, the manufacture, selection, delivery, possession, use, operation, or return of the equipment.

• Lessee hereby releases and holds harmless D'n'A Art and Event Studio from injuries or damages incurred as a result of the use of the leased equipment. D'n'A Art and Event Studio LLC cannot, under any circumstances, be held liable for injuries as a result of inappropriate use, God, nature, or other conditions beyond its control or knowledge.

• Lessee/Renter also agrees to indemnify and hold harmless D'n'A Art and Event Studio LLC from any loss, damage, theft de destruction of the equipment during the term of the lease and any extensions thereof.

• Lessee understands and acknowledges that the blower is to be removed from the Inflatable device and remained securely locked side of the studio.

• It is the responsibility of the person/s or organization hiring this inflatable equipment to ensure that all possible precautions are taken to avoid injury to people or damage to the inflatable. Please ensure the following safety instructions are followed:

No food, drink or chewing gum on or around the Inflatable. This will avoid a choking risk and keep the unit clean. (Please note if the Inflatable is collected in a dirty condition then the person hiring it will incur a cleaning charge)

Shoes, glasses, jewelry, and badges MUST be removed before using the inflatable to avoid injury to people using the equipment and harm to the Inflatable.

NO face paints, party poppers, colored streamers or SILLY STRING to be used either on or near the Inflatable. (Please note these products will cause damage to the Inflatable that cannot be repaired)

Only 1 rider is allowed at the top of the slide at a time, 4 riders for ages 0-4 years old in the bounce house at a time and only 3 riders ages 4-8 years old inside the bounce house at a time.

• Climbing, hanging or sitting on walls is dangerous and must not be allowed.

A responsible Adult must supervise the inflatable at all times.

Always ensure that the Inflatable is not overcrowded, and limit numbers according to the age and size of children using it. Try to avoid large and small children from using it at the same time.

Ensure Children are not pushing, colliding, fighting or behaving in a manner likely to injure or cause distress to others.

No pets, toys or sharp instruments on the inflatable at any time.

Do not allow anyone to bounce on the front safety step as this is dangerous

Do not allow anyone to be on the inflatable equipment during inflation or deflation as this is DANGEROUS.

Please ensure that Children are not attempting somersaults and are clothed appropriately and that nothing can fall out of their pockets.

In the event that the blower stops working, please ensure all users get off the inflatable immediately and calmly. Check the fuses and make sure the blower tube or deflation tube has not come undone or something has not blown onto and is obstructing the blower. In the event that it overheats, or loses power, switch the blower off at the mains, then switch it back on again 1 or 2 minutes later, and it should restart. If it does not, inform us immediately.

THE MOST IMPORTANT RULE: DO NOT let children play on the inflatable without Adult supervision. Adult supervision is necessary to enforce these rules for the safe operation of the Inflatable.

• Customer agrees to reimburse D'n'A Art and Event Studio LLC all attorney fees, an amount not less than 50% of all sums due, court costs and expenses incurred by D'n'A Art and Event Studio LLC to enforce collection or to preserve or enforce rights under this contract

• Customer agrees not to remove the bounce house from the studio, loan, sublet or otherwise depose of equipment or use it at any other location.

• Customer agrees to pay in full the replacement cost, including labor, for all damages to the rental equipment.

If the inflatable equipment is lost, stolen, or damaged beyond repair the renter agrees to pay up to $1000.00(One thousand dollars and 0 cents)

• Customer agrees to ensure that all users (and users’ guardians) of the rental go over and read all rules.

THERE ARE NO WARRANTIES OF MERCHANTABILITY OR FITNESS EITHER EXPRESSED OR IMPLIED. The person/s or organization renting this Equipment from D'N'A ART AND EVENT STUDIO LLC will be held responsible and liable for any and all damage or injury occurring for any reason whatsoever. I have read the above agreement and fully understand and accept the conditions as above. I am aware that while in my care I am fully responsible for the inflatable and will pay for any loss or damages that may occur.

A PHYSICAL COPY OF THIS AGREEMENT WILL BE HANDED TO THE CLIENT SO THEIR GUEST CAN SIGN THE AGREEMENT BEFORE USING THE BOUNCE HOUSE.

The client is responsible for reading the terms and conditions of the rental and ensuring all users(guardians/parents) sign the safety waiver as listed in the rental agreement.

**********************************************************************************************************

INVENTORY RENTAL TERMS & CONDITIONS

- Decor Equipment and Inventories

All re-usable equipment, including but not limited to chairs, tables, backdrops, props, frame, lighting, poles, fabric, etc., are the property of D'n'A Art and Event Studio and must remain onsite for pickup at a specified time and date. The Client is responsible for all losses due to theft, vandalism, misplacement, or damage. If our equipment is damaged, misplaced, or stolen, the Client agrees to be billed for the item's repair or replacement cost (s). Depending on the decor, we may build decor items onto a disposable framework for an additional cost. Otherwise, a return pickup fee for all decor items that require breakdown and pickup will apply.

- Damage to Property

Clients shall be responsible for ensuring that the equipment and supplies are returned in good and working order. Any damage resulting from the event of Client shall be shouldered by Client to pay the cost of repair or replacement.

- Delivery/Set-up/Pickup

Access to event location must be secured and confirmed by the Client to ensure timely setup. D'n'A cannot be held responsible for delays (or incomplete décor) if a reasonable amount of time is not allowed to complete delivery/setup services. Delivery to additional locations (i.e., hotel/home/church, etc.) not mentioned in the order will incur additional delivery and setup fees. In the event of setup or pickup delays caused by such parties as but not limited to the caterer, baker, venue, DJ, band, wedding party, a minimal additional fee of $50.00 per -hour per onsite D'n'A staff member will be charged.

- Delivery

Decor/inventories will arrive on-site at any time within the delivery/setup window.

- Setup

Setup is included in the cost of decor unless otherwise stated on the client invoice and includes placement of all decor items (rentals equipment or balloon decor) in a predetermined area or as seen fit by the delivery/setup team.

- Return Pickup: Pickup staff will arrive onsite within the hour of the stated pickup time. If the venue has any restrictions that may affect our ability to return pickup, including but not limited to specific closing time, the fee per hour policy, etc. In that case, it is the clients' responsibility to make D'n'A aware of such restrictions.

**********************************************************************************************************

BALLOON STYLING TERMS & CONDITIONS

- The follow applies for all Balloon Decor jobs:

Sole Balloon Artist: D'n'A will be the sole exclusive balloon décor stylist and provider for your event. Any designers will be direct employees or sub-contractors of the designated sole Balloon Stylist used at this event. By booking our service the client agrees that no other person or company, including but not limited to caterer, coordinator, planner, event designer, volunteers, professional or otherwise, shall provide balloon products or decor for the client’s event without the written notice and consent of D'n'A. This is to protect our professional reputation and to insure uniformity throughout your event. Any exceptions must be approved in writing by D'n'A and exceptions are at the sole discretion of D'n'A.

- Material Guarantee

All materials are guaranteed to be as specified by the manufacturer. If a supplier discontinues a product or manufacturer changes material type, D'n'A reserves the right to make any last minute changes (at our discretion based on availability of materials at time of the event). We reserve the right to substitute an item of like kind and quality. We do not offering helium-filled designs due to the high cost and supply storage associated with acquiring helium in the current market. Many helium designs can be adapted to air-filled designs which last longer and offer unlimited decor possibilities.

- Disclaimer

We use professional equipment and material as intended for our balloon decor styling. To limit your risk of damage we recommend that all decor and items remain in the position and location they are ordered for, installed in or placed in. Please do not use or place any decor designed for indoor use outdoor or outside of covered 4-wall framed structures.

- Outdoor Decor

Due to the general nature of balloons, we CANNOT guarantee that balloons will remain perfect and intact when used outdoors. Most outdoor decor is still subject to popping, “frosting” or fogging/oxidation of the colors, and/or movement from the wind. If inclement weather conditions make it difficult or impossible to produce as specified D'n'A will do its best to be flexible with providing decor alternatives. It is clearly understood that there will be no refunds or discounts for loss, breakage or failure to produce due to factors outside and beyond our control.

- Inclement Weather Clause

D'n'A Art and Event Studio, LLC shall not be responsible should weather conditions make it impossible to setup décor service (as described in this agreement). This includes, but not limited to strong winds, rain or snow storms. However, if inclement weather prevents delivery of agreed decor, A FULL REFUND WILL BE ISSUED PROMPTLY.

CONTRACT TERMS AND CONDITIONS

A retainer fee of 50% of the total billed, will be required in order to reserve any date(s). This fee is NON-REFUNDABLE after the Cancellation timeline below.

Cancellation Policy:

- If you cancel up to 24 hours after making your initial deposit/retainer fee you will receive a 100% refund of your security deposit fee.

- If you cancel up to 48 hours after making your initial deposit/retainer fee, you will receive a 50% refund of your deposit fee.

- If you cancel after 48 hours your retainer fee is forfeited.

Refunds:

No refunds are given for any payments made towards the remaining balance of the installation order regardless of the situation.

Rescheduling:

Failure to inform D'n'A by the required time for the cancellation/rescheduling of an installation may result in any/all of the following:

• The forfeit of any payments already made

• The release of the event date and time

• Termination of the contract

• Cancellation fees

Removing decor will not change the agreed installation fee but clients are welcome to add additional design/styling/decor as a separate order for their event, however, it is at the sole discretion of the Creative Director, whether or not that order is accepted or declined. If the new order is accepted, it will be subject to the same Terms & Conditions listed on the invoice and the webpage policy and procedures

*********************************************************************************************************

PROMOTION TERMS & CONDITIONS

D'n'A Art and Event Studio may display, use, and publish video and photographs from events for promotion in our social media accounts and on its website for the purpose of promotion of its services. All videos or images shall be subject to the approval of the client as to their personal identity. However, D'n'A shall possess full ownership over the photo and video materials.

**********************************************************************************************************

Your Safety and Security are Important To Us

What will you do with my personal information?

We are very concerned about how other web sites use our personal information (name, e-mail address, preferences, etc.). The, owners of D'n'A Art and Event Studio are committed to your privacy. As a result, we will always make sure that any information you elect to provide us is kept confidential. We pledge that we will never provide that information to anyone who is not involved in the fulfillment of your service request and order.

We guarantee that your Credit Card transactions are safe and secure. You do not have to be concerned. We also guarantee the safety of any information you provide us.

We only use your e-mail address and, any other information you elect to provide us, to better serve you and to keep you informed about changes in our site, services decor ideas and suggestions, or new products and special pricing only available to our customers and newsletter members . You can rest assured that your information is safe with us. We look forward to serving you.

Official Privacy Policy Statement:

This is the web site of D'n'A Art and Event Studio LLC

Our mailing address is 73 Old County Rd, Windsor Locks CT 06096

We can be reached via e-mail at dnaartandevent@gmail.com

or you can reach us by telephone at 860-292-0620.

For each visitor to our Web page, our Web server does not collect information regarding your domain or e-mail address. We do not collect information on consumers who browse our Web page. With respect to cookies: We do not use cookies to store visitors preferences, record session information, or any personal identifying information.

If you supply us with your postal address or telephone numbers on-line during your service reservation or order, you will only receive postal or telephone contact from us with information regarding orders you have placed on-line.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, The Federal Trade Commission by phone at 202-FTC-HELP (203) 244 - 7844 or electronically at https://www.ftc.gov .

Still rather not use your card on the internet?

That's fine. You are welcome to schedule an appointment to meet with us at our designs studio .

Remember to include your credit card information, check or money order in the envelope. (Just cut-n-paste this address into your word processor and make a label for your envelope.)

Or call in your order to 860-292-0620

**********************************************************************************************************

Refund and Cancellation Policy:

The Client maintains the right to cancel at any time before the delivery date; however, a cancellation fee will apply. See individual services above for cancellation policy and or client invoices. Refunds will be calculated based on the terms above or listed in clients invoice and on items purchased specifically for your event (including but not limited to custom balloons or accessories if applicable) as well as accumulated time invested in your event (including but limited to the site visit, etc.). Refunds must be requested in writing by mail or email ONLY and will be processed within 14 business days from the time of receipt of the request. Refunds total will be considered as follows:

The amount refunded is time sensitive. See the chart above for the amount forfeited.

The Service Retainer/booking fee is non-refundable.

Payments made with credit card includes a 3% non-refundable processing fee.

No refund will be made after delivery has been made or accepted.

Call

860-292-0620

dnaartandevent@gmail.com

Policies Terms & Conditions

Policies
Terms & Conditions